Quest Diagnostics has assembled a team of experts in the development and distribution of strategic healthcare solutions, exemplified by ChartMaxx®. With many years of experience, both out in the field and with hands-on management, members of our team have played pivotal leadership roles in some of the nation's largest and most influential organizations, in the areas of healthcare, finance, and information management. You can count on them to deliver the experience, expertise, and innovative thinking you need to succeed in today's ever-changing healthcare environment.
Senior Vice President and Chief Information Officer
Lidia Fonseca is Senior Vice President and Chief Information Officer (CIO) for Quest Diagnostics. Ms. Fonseca leads the enterprise-wide Information Technology (IT) function to support the needs of the business. She also leads our end-to-end enterprise architecture and integrates processes, data and systems across the network thereby enabling future growth and driving operational excellence.
Previously, Ms. Fonseca was the Chief Information Officer at LabCorp and also held a number of senior leadership positions in supply chain and IT at Philips Healthcare. Ms. Fonseca is a member of the Board of Directors of Tegna, Inc. (NYSE: TGNA). She earned a bachelor’s degree from the University of California, Berkeley, and an MBA and a master’s degree in business informatics from the Rotterdam School of Management, Erasmus Graduate School of Business.
Executive Director, Healthcare Information Technology Solutions
Mr. Edward Bayliss joined Quest Diagnostics in 2002 as Director of Implementation Services for ChartMaxx, where he oversaw the professional services delivered to hospitals for project management, consulting and workflow development. Mr. Bayliss was named Vice President of Care360® Professional Services in 2006, responsible for services in physician offices related to product training, implementation, project management, customer enrollment and technical support for the full suite of Care360 products. In 2010, he was named Vice President of Professional Services for all Care360 physician offices and ChartMaxx hospital products and business lines.
In 2013, Mr. Bayliss assumed the duties of Executive Director for the ChartMaxx business, with responsibility for the product planning, sales, marketing and professional services. Prior to joining the organization he worked as Vice President of Client Services and Sales for Prograde Technologies. In that capacity, he oversaw sales of the company’s suite of consulting services and document management products. Mr. Bayliss has contributed to trade journal articles related to document imaging and electronic health records, including articles in FORM Magazine and AS400 Magazine. He has served on advisory committees for Surescripts and EHNAC, and is a member of the CHIME Continuing Education Planning Board.
Senior Corporate Counsel
Keith Johnson joined the organization in 2007 as General Counsel and Compliance Officer for the MedPlus division. In his current role as Senior Corporate Counsel for Quest Diagnostics Care360 products, he brings with him a strong background in technology licensing, intellectual property, and commercial law.
Prior to joining the organization, Mr. Johnson was with the legal department at Cincinnati Children's Hospital Medical Center, where he oversaw the legal aspects of the technology commercialization efforts for the hospital. Prior to his time at Children's, he was an attorney in the prominent Cincinnati law firm of Taft, Stettinius & Hollister focusing his practice primarily in the areas of intellectual property, technology licensing, and e-commerce.
In 2006, Mr. Johnson was selected as one of the Cincinnati Business Couriers Forty Under 40 which recognizes young professionals for their achievements and their potential for future success. He is a member of the Cincinnati Bar Association, and has been a frequent speaker on legal topics.
Mr. Johnson received his BA degree from Transylvania University in Lexington, and graduated Order of the Coif from the Vanderbilt Law School.
Healthcare IT Finance Director
Larry Mustard joined the organization in 2010, and has extensive senior level experience in finance, accounting and operations from his background in software development and manufacturing. As Controller of Care360 Products, Mr. Mustard oversees all financial and HR operations for the division of Quest Diagnostics.
After graduating from Ohio State University in 1978, he began a public accounting career spanning 11 years with KPMG (formerly Peat, Marwick, Mitchell & Company). In 1989, Mr. Mustard joined Eagle-Picher Industries as an associate vice president working mostly in the automotive and industrial segments.
In 1994, he joined the Baldwin Piano and Organ Company as CFO, and from 1997 until 2002, worked with companies seeking venture capital funding in order to become publicly-held entities. In 2002, Mr. Mustard was named CFO for the YMCA of Greater Cincinnati. Before joining the organization, Mr. Mustard worked for three years as CFO for CH Mack, a developer of medical management software for managed care organizations.
Jessica Ahlert, RHIA
ChartMaxx Product Marketing Manager
Jessica Ahlert joined the organization in 2005 and has extensive experience with software technology product and marketing promotional planning. In her current role leading the Product Marketing program, Mrs. Ahlert is responsible for evaluations of the ChartMaxx program relative to the vision for enterprise content management. Mrs. Ahlert combines her background of customer communications and implementation planning with forward views of the market to identify business development opportunities for the ChartMaxx program.
Mrs. Ahlert has served most recently on the Ohio Health Information Management Association board. She is a credentialed Registered Health Information Administrator and a thought leader in the healthcare industry. She has presented at national and regional forums on topics across health data exchanges, HIPAA policy formation and Legal Health Record compliance.
ChartMaxx Director Implementation
Mr. Bailey is responsible for the delivery of professional services for the ChartMaxx product. Mr. Bailey joined the organization in 2004 with 12 plus years’ experience in healthcare information technology, including focus in EDI, Strategic Project Management, Customer Service Management, and Business Process Outsourcing.
ChartMaxx Product Manager
Mr. Decker leads the technical support and integration teams with responsibility for all customer-facing integration solutions for the Quest Diagnostics ChartMaxx product. He is responsible for setting the direction of the integration environment, toolset, and approach for the product's integration capabilities.
With over 18 years of experience in healthcare application integration as well as project and program management, Mr. Decker specializes in interfaces and integration solutions, particularly in the healthcare industry, including extensive experience in integration project management and integration engine technologies. Prior to joining the organization in 2009, Mr. Decker spent 11 years as a consultant and over 3 years as a director of integration and custom solutions at companies including Computer Sciences Corporation, First Consulting Group, maxIT Healthcare, LLC, and St. John Health System in Detroit, MI.
Mr. Decker holds a BBA in Business Information Systems from the University of Toledo and a MBA in Technology Management from the University of Phoenix.
Director of Enterprise Sales and Account Strategy, ChartMaxx
As Director of Enterprise Sales and Account Strategy, Jeff Lusby leads the team of ChartMaxx Sales Directors responsible for managing existing client partnerships as well as securing new ChartMaxx customers.
Mr. Lusby has more than 20 years of experience within the healthcare IT industry and the ChartMaxx Enterprise Content Management solution. His previous roles within the organization include management of the Support and Installation teams, Technical Sales and Account Management staff as well as direct sales of the ChartMaxx solution. In addition to extensive knowledge in the areas of Electronic Content Management and Document Management, Mr. Lusby brings expertise in Process Improvement and Process Automation.
Mr. Lusby holds a Bachelor of Science degree in Electrical Engineering from the University of Cincinnati.
Manager, Custom Solutions
Nicole Roby has been a member of the ChartMaxx Custom Solutions Team since 2000, and is currently the Manager of Custom Solutions. Nicole oversees the analysis, development and implementation of interfaces and integration technologies for both new and current hospital ChartMaxx implementations. Nicole has a bachelor’s degree in Secondary Education with a concentration in Mathematics and is also a certified Six Sigma green belt.
Strategic Accounts Director, ChartMaxx
Dan Schlake is the Strategic Accounts Director for the ChartMaxx Enterprise Content Management solution by Quest Diagnostics. He is responsible for the cultivation of long-term customer partnerships at the executive level for mutual growth, profitability, and innovation in their use of the ChartMaxx solution.
Previous to his current role, Mr. Schlake served in various roles throughout the ChartMaxx organization including Implementation, Quality Assurance, and Account Management. He joined the organization in 1996 and has contributed to the success of the ChartMaxx product beginning with its initial introduction to the healthcare market.
Mr. Schlake holds a Bachelor of Arts degree from Miami University in Oxford, Ohio.
Kenneth M. Updike
ChartMaxx Director, Engineering
Mr. Ken Updike manages the engineering staff charged with development of new ChartMaxx functionality as well as support of existing releases. He oversees project design, development, documentation, build and development release management activities to ensure that each ChartMaxx release meets customer expectations. Mr. Updike has nearly 30 years of total IT experience, with 15 years in Healthcare IT.
He joined the organization in 2007, bringing a proven track record of managing the delivery of large, strategic software projects across the banking, government, and health care industries, successfully guiding teams to reach challenging goals through a combination of strong interpersonal, managerial, and technical skills.
Prior to joining the organization, Mr. Updike held director and lead roles with Cincinnati Children’s Hospital, Lockheed Martin, eLynx, and Digineer, among others.
He earned a Bachelor of Science degree in Computer Science from the University of Michigan.